1. Purpose
This Privacy Policy explains how Optimum Health collects, uses, shares, and protects personal data when you communicate with us via WhatsApp.
2. Information We Collect
Contact Information: Name, phone number, email.
Health Data: Relevant medical details for consultation and treatment planning.
Communication Logs: Date and time of messages, message content, delivery status.
3. How We Use Your Information
We use your data to:
Schedule and confirm appointments.
Send instructions, reminders, and health information.
Improve service quality and safety.
4. Legal Basis
Processing is based on your explicit consent and our legitimate interest to provide safe and efficient healthcare services.
5. Data Sharing
We do not sell or rent your personal data. We may share it with:
Partner hospitals, doctors, or labs involved in your care.
Technology vendors supporting our WAP API platform (e.g., WhatsApp Business Solution Providers), under strict confidentiality.
6. Data Retention
Your data will be retained as required for:
Providing ongoing care.
Regulatory compliance.
Legal and operational purposes.
7. Your Rights
You have the right to:
Access your data.
Request corrections.
Withdraw consent at any time by replying STOP or contacting us.
8. Security Measures
We use:
Encrypted channels.
Access controls.
Regular audits to protect your data.
However, you acknowledge that no electronic transmission is 100% secure.
9. Changes to this Policy
Updates will be posted on our website. Continued use of WAP API services implies acceptance.
10. Contact Us
If you have privacy-related questions or concerns, contact: +91-7845838392
✉️ [email protected]
🌐 www.optimumhealth.in